Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chandanamallishetti@gmail.com. Please note that returns will need to be sent to the following address: Plot no.1, M.I.G 10, Apiic Colony, Moulali, Hyderabad, Telangana, 500040. 

If your return is accepted, please contact us directly through our Contact Page or support email to initiate the return process. We will work with you to arrange the return using the best available shipping method at that time, and provide specific instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chandanamallishetti@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned or exchanged. We do not accept returns on dresses that have been custom-altered, tailored, or personalized to your specific measurements. Additionally, for hygiene and quality reasons, any dress that shows signs of wear, washing, missing original tags, or makeup/perfume stains cannot be accepted back. Clearance or "Final Sale" items are also non-returnable. Please get in touch via our Contact Page if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chandanamallishetti@gmail.com.